If you get stuck or have any questions, please review our FAQs below, or you can email our support team at opal_support@amuniversal.com.
Trouble signing in? If you're having trouble signing in, please ensure you are using the correct login credentials. If the issue persists, click on "Forgot Username/Password" to recover your username or reset your password.
Can I avoid typing my credentials each time? Yes, by selecting the "Remember Me" checkbox when signing in, you can save your login credentials, so you won't have to type them again on your device for quicker access next time.
What should I do if I forget my username or password? Click on the "Forgot Username" or "Forgot Password" link on the sign-in page and follow the instructions to recover your username or reset your password.
How do I know my files were uploaded successfully? Once a file is uploaded successfully, the status will be displayed in the status column, with a successful file showing "Completed."
What should I do if my upload fails? If an upload fails, try uploading the file again. If the issue continues, check your internet connection. If the problem persists, click "Contact Us" to report the issue.
What if I uploaded the wrong file? If you uploaded the wrong file, proceed to upload the correct file as usual. If the file name is the same, our system will use the most recent version of that file.
How can I change my email address or password? Navigate to account settings after signing in to update your email address and password, following the verification and criteria specified.
How do I select files for upload? Drag and drop files into the designated area or click "Browse" or "Select Files" to manually select files from your computer.
Are there any restrictions on the types of files I can upload? Yes, the system validates files based on naming conventions and file types. Ensure your files meet these requirements before uploading.
How can I remove or change files after selection but before uploading? In the preview list, you can remove or change selected files before finalizing the upload by clicking the remove/change option next to the file.
How long will my uploaded content be available in the system? The duration your content remains available is 2 weeks.
Can I upload more files after completing an upload session? Yes, after a successful upload, you will be given the option to upload more files. Follow the prompts to continue adding content.
What should I do if I experience technical difficulties with the CIS? First, check your internet connection and browser compatibility. If problems persist, send email to opal_support@amuniversal.com for assistance.
Is my data secure when using the CIS? The CIS uses advanced encryption and secure data transmission methods to protect your data. Ensure you're also following data security best practices on your end.
How can I improve my upload success rate? Make sure your files meet the system's criteria, you have a stable internet connection, and try to upload during off-peak hours if possible.
Who can I contact for further support or feedback? For further support or to provide feedback,send email to opal_support@amuniversal.com, providing detailed information to assist you effectively.
How does the system validate files before uploading? The system checks each selected file against specific naming conventions and file types to ensure compatibility and adherence to our standards. Only files that meet these criteria will proceed to the upload stage.
What happens if a file doesn't pass the validation process? If a file fails the validation process, it will be marked, and you will see a notification on the screen. You'll have the opportunity to remove or replace the non-compliant file before proceeding with the upload.
Can I replace a file that failed validation? Yes, you can replace any file that fails validation. Simply remove the failed file from the selection and then add the correct file by either dragging and dropping it into the designated area or using the "Browse" or "Select Files" button.
What should I do if I'm unsure why my file failed validation? If you're unsure about the reasons behind a validation failure, refer to the specific error message provided or check our file preparation guidelines. For further assistance, use the "Contact Us" option to get help from our support team.
Are there any tips for ensuring my files pass validation? To ensure your files pass validation:
What if I accidentally replace a good file with a wrong one during validation? If you accidentally replace a file that had previously passed validation with an incorrect one, you can simply remove the incorrect file and re-add the original one, assuming it's still available on your device. The system allows for adjustments until the final upload process is initiated.
How long will I have access to my files on the FTP server? Once you have been set up with OPAL, you will no longer have access to the FTP server.
What will happen to the files I recently uploaded via FTP? After your setup with OPAL, FTP access will be disabled. We will address any issues that arise during the transition from FTP to OPAL.
Can I use both the FTP and OPAL to send files? No, once OPAL is set up, FTP access will be discontinued.
I prefer using email to send my files directly to my editor, can I still do that? Yes, you may continue to use email to send files directly to your editor.